Privacy Policy
Privacy Policy
Last Updated: March 26, 2021

The avid.fm website and subdomains, mobile applications, and other media including all of their respective features and content (collectively, the “Site”) is a service made available by AVID INTERNATIONAL, LTD. d/b/a AVID (“AVID”, “we” or “our”).

Your privacy is very important to us, and in order to best protect your information, we have adopted this privacy policy (“Privacy Policy”), which applies to any and all information each visitor or user of the Site (each, a “User”, “you” or “your”) submit to us in connection with your access to and/or use of the Site. This Privacy Policy describes the information we collect from you through the Site, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. Capitalized words not defined in this Privacy Policy are defined in our Terms of and Conditions of Use (“Terms & Conditions”, or “Terms of Use”).
By using the Site, you are accepting the practices described in this Privacy Policy (including new versions of this Privacy Policy when and as they go into effect), and the Terms of Use, which governs this Privacy Policy and contains all disclaimers of warranties and limitation of liabilities.

In order for you to use our Site, we need to collect and process certain information, which depending on how you use the Site, may include:
Information you provide by using the Site, such as by registering and creating an Account and completing forms on the Site, or by posting User Content in the Interactive Areas (as such terms are defined in the Terms of Use), such as your first and last name, email address, mailing address, or telephone number. We may also ask for this information if you subscribe to our newsletter, complete surveys, or contact us;
Details of any requests or transactions you make through the Site. We partner with Stripe for payment processing and the credit card and other payment information you submit is collected and used by them in accordance with their privacy policy available at https://stripe.com/ie/privacy;
Information about your activity on and interaction with AVID, such as your Internet Protocol (IP) address, the type of device or browser you use to access the Site, and usage data such as time spent on and your actions on the Site;
Information about the ways people visit and interact with our Site in the form of web traffic analytics. We also work with (or may in the future work with) third parties such as Google Analytics and Mixpanel to provide analytics services. You can opt-out of being included in Google Analytics by emailing [email protected]. For more information about our use of data analytics to protect and improve our Site, see Cookies and How We Utilize Them below; and
Communications you send to us, such as when you request support, send us comments or questions or report a problem to us.
We also collect and maintain aggregated, anonymized, or pseudonymized information to protect the safety and security of our Site, improve our Site, or comply with legal obligations.
You may decline to provide us with some or all of your information. However, this will limit your ability to use our Site.

We use the following types of cookies and other technologies:
Security: We secure the Site with cookies that facilitate security features and allow us to detect activity that might violate our rules and Terms of Use, such as unauthorized access or activity.
Localization: Some cookies help us provide localized experiences, such as displaying the Site in the local language.
Site Features and Services: Certain cookies provide greater functionality to the Site and help us deliver our products and services.
Performance: We use performance cookies to help us route traffic between servers and understand how the Site is performing so we can provide users with the best experience possible.
Analytics and Research: Cookies and other technologies also help us to understand, improve, and research features and content on the Site, such as by using Google Analytics, which you can opt-out by emailing [email protected].
Marketing and Online Behavioral Advertising: Cookies help us deliver targeted advertisements on social media platforms based on your activity on the Site and to track the performance of those ads. In some cases, our partners may use cookies to provide us with information about your interactions with their services. Those third-party cookies would be subject to such third-party service’s privacy policies. The Self-Regulatory Program for Online Behavioral Advertising program provides consumers with the ability to opt-out of having their online behavior recorded and used for advertising purposes. To opt-out of having your online behavior collected for advertising purposes, please email [email protected].

Your browser may give you the ability to control cookies, which may depend on the type of cookie, and browsers can be set to reject browser cookies. However, blocking or deleting cookies may prevent you from using most of the Site.
Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. If you block cookies, certain features on the Site may not work. If you block or reject cookies, not all of the tracking described here will stop.
Note that certain options you select are browser- and device-specific.

We use the information we collect for the following purposes:
To protect the Site;
To enable us to provide you with the Site, and to improve and promote the Site and our services;
To contact you and customize your experience on the Site; and
To track and analyze use of the Site and our services so that we can improve how AVID is performing and provide our users with the best experience possible.

European Union data protection law requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:
Consent: In certain cases, you have affirmatively provided us with your consent to collect your personal data for a specific purpose, such as providing your name and email address when you register an Account or sign up for our newsletter.
Contract: We may need your personal data to comply with our contractual obligation to deliver the Site, such as fulfilling subscriptions or transactions.
Legal Obligations: Sometimes the law requires us to collect and use your data, such as applicable tax laws may require us to retain records of payments made through the Site.
Legitimate Interests: This is a technical term that means we have a good and fair reason to use your data and we do so in ways that do not harm your interests and rights, such as to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom, or interests. For example, we use identity, device, and location information to prevent fraud and abuse and to keep the Site secure, may also send you promotional communications about the Site and services subject to your right to opt-out, analyze how users interact with the Site so we can understand better what elements do or do not work well, which allows us to improve and develop the quality of the online experience we offer all our Users.

Information that May be Publicly Accessible
If you post User Content in Interactive Areas, other Users will be able to view such User Content, along with your name and email address that you provide in posting the User Content to the Interactive Areas. Do not post to Interactive Areas any information, including, without limitation, personal information, that you do not want to be publicly accessible.
Additionally, personal information in your Account profile is shared or otherwise viewable by other Users unless you specifically choose the option within your account for your profile to be anonymous. Bear in mind that if you wish to remain anonymous, you may not be able to take advantage of some of the functionality of the Site.
Information We Never Share Publicly
The following personal information is never publicly displayed or revealed to other Users (unless you post it in the Interactive Areas or share it in your public Account profile):
Your name;
The date you register for any services we provide through the Site, such as our newsletter/mailing list;
Your email address, IP address, mailing address, or phone number;
Any other identity verification information or documentation;
Any payment information you provide; and
Communications you send to us.
Information We Share with Trusted Third-Party Service Providers
We may share certain information pertaining to you with certain trusted third-party service providers to help us provide, improve, promote, or protect the Site, such as when we partner with payment processors or use services to help us manage our ads on other websites. When we share data with third-party services to help us deliver the Site and our services, we require those service providers to use your information only for the purposes we authorized and to protect your personal information at least to the same standards we do. We may also share information that is aggregated and anonymized in a way that does not directly identify you.
Information We Share to Protect AVID and Comply with the Law
We reserve the right to disclose the information we collect from or about you when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect AVID’s legal rights, property, or the safety of AVID, its Users, or others. You hereby authorize us to share or disclose your personal information, including, without limitation, any content, records, or electronic communications of any kind, when we determine, in our sole discretion, that the disclosure of such information is necessary to identify, contact, or bring legal action against you if:
You are or may be violating the Terms of Use or this Privacy Policy;
You are interfering with the rights or property of AVID or a third party;
You are violating any applicable law, rule, or regulation;
Necessary or required by any applicable law, rule or regulation; or
Requested by governmental authorities in the event of any investigation, the act of terrorism, or instance of local, regional or national emergency.
In the event AVID is acquired by or merged with a third-party entity or sells all or substantially all of its assets, we reserve the right, in any of these circumstances, to transfer or assign the information and content we have collected from Users as part of such merger, acquisition, sale or other change of control. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred or used.
Links to Other Websites and Services
Our Site may include links to other websites or services whose privacy practices may differ from AVID’s privacy practices as described in this Privacy Policy. When you click or otherwise use a link to an external website or service, the privacy policy and data processing disclosures for that website or service govern.

We will retain the information we collect from or about you as long as necessary to provide you with the Site or our services, or as otherwise set forth in this Privacy Policy, and to the extent set out in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect AVID’s legal rights. Additionally, we may retain indefinitely any aggregated, anonymized, or pseudonymized information that we may collect and maintain.

AVID is based in the United Kingdom so your information will be collected and processed in the United Kingdom, which has its own laws governing data protection and access to it, including by the government. If you reside outside of the United Kingdom, be advised that the rules that protect your personal information under United Kingdom law may differ from those of your home country.
The privacy of children is of the utmost importance, and we are committed to complying with the Children’s Online Privacy Protection Act (COPPA). This Site does not knowingly collect, use, or disclose personal information from children under the age of 13. If we ever discover that we have inadvertently collected personal information from children under the age of 13, we will delete it as soon as possible. If you are a parent or legal guardian and believe that we have collected personal information from your child under the age of 13, please email us at [email protected], and we will take steps to delete such personal information as soon as possible.

Users residing in certain countries, including citizens or residents of the European Economic Area, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of such user’s personal information. Even after you request we delete your personal information, we may retain certain information as required by law or as necessary for our legitimate business purposes.

We want to communicate with you only if you want to hear from us. We will send you an email relating to your transactions with us. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt-out at any time by adjusting your notification settings. We will also send you service-related announcements when and as necessary. We try to keep emails to a minimum and give you the ability to opt into any marketing communications we send.
We maintain a strict “no-spam” policy. We will not use false or misleading subjects or email addresses, identify the message as an advertisement in a reasonable way, including the physical address of our business, monitor our third-party email marketing services for compliance, honor opt-out/unsubscribe requests quickly, and allow users to unsubscribe by using the link at the bottom of each email. If you are having problems unsubscribing please contact us at [email protected] by forwarding the newsletter, if applicable, and including the word “Unsubscribe” in the subject line and we will use reasonable efforts to remove you within seven (7) business days. Please note that we will not process any unsubscribe requests submitted as direct replies to any newsletter.

We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Secure Sockets Layer (SSL) to encrypt information as it travels over the Internet. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

We may change the terms of this Privacy Policy at any time. Whenever we make a material change, we will post it on the Site or send you an email. The effective date of the most recent version of this Privacy Policy will appear at the top of this page. New versions of this Privacy Policy will never apply retroactively.

Questions or comments about this Privacy Policy should be sent by email to [email protected].
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